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e-Learning Known Issues

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Overrides the default "Starts" date

  • System: Canvas
  • Problem: When a course is set to begin before the start of the term, students are unable to take quizzes.
  • Workaround:You may go into the course "Settings" and put whatever end date you want the course to have.
  • Status: Shelved

Quiz Index Page Round up Total Number of Points

  • System: Canvas
  • Problem: If a quiz has a total number of points as decimal, for example, 3.5, that number gets rounded up (4 in this case) on the Quiz index page. (The quiz total point is reported and calculated correctly in the gradebook though.)
  • Workaround: No workaround at this time.
  • Status: Shelved

Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades

  • System: Canvas
  • Problem: When quizzes that are automatically submitted while the student is not viewing the page, the submission isn't fully created/generated in the SpeedGrader or Gradebook. Grades will reflect a score of "0". The actual grade will not appear until either the student goes back to view their submission, or until it's viewed by the Teacher in the "Moderate Quiz" page.
  • Workaround: Students should ensure to click "Submit" for their quizzes, or go back to view their quiz soon after it is auto-submitted. If the Teacher has any indication that a student may have taken the Quiz but it is not showing in the Gradebook, they should go to the Quiz, click on "Moderate This Quiz" on the right, then click the student's name to view the submission.
  • Status: Shelved:Issue is tied to a big feature idea called EPIC still being worked on by Canvas Engineers

Instructor's preview submission treated as a student submission

  • System: Canvas
  • Problem: When instructors have the “Lock questions after answering” option selected within their quiz, if they then go to preview the quiz, Canvas will treat their preview submission as a student submission. This causes the quiz to show a message every time the instructor edits the quiz that states “Students have either already taken or started taking this quiz, so be careful about editing it. If you change any quiz questions in a significant way, you may want to consider regrading students who took the old version of the quiz.” It also means that the instructor cannot un-publish the quiz.
  • Workaround: Make a duplicate of the quiz and delete the original quiz.
  • Status: Shelved

Mediasite and VoiceThread Issues in Canvas App

  • System: Canvas
  • Problem: If you are using the Mediasite app to embed videos in your e-Learning page and you attempt to view them in the Canvas app, they will not play. On an iOS device, they don't show up (just a blank spot), and on an Android device, they prompt you to login but will never log you in. If you view the page in a  browser in iOS or Android, they will play. In addition, if you are embedding VoiceThread videos into your e-Learning page and using the Canvas app to access them, they will not play.
  • Workaround: Best practice is to supply the direct link to the video (for app users) as well as embed the video (for those viewing in a browser). For VoiceThread, you have to view these pages in a browser only on mobile devices. On these devices, you will be prompted to "View in VoiceThread app." If you do not have it already, download it and choose ufl.voicethread.com in the settings tab to access the UF instance of VoiceThread. Then click on the embedded video and it should open the VoiceThread app without issue.
  • Status: Under investigation by Canvas Engineers

Canvas Not Automatically Assigning Peer Reviews in Differentiated Assignments

  • System: Canvas
  • Problem: In assignments that are differentiated and set to automatically assign peer reviews, the peer reviews will not be assigned. For example, in a course with graduate students and undergraduates, if an assignment is assigned to the graduate students only, and they are required to supply a peer review of their fellow graduate students, it will not automatically assign peer reviews, even if you select that option.
  • Workaround: Set the differentiated assignment to automatically assign the number of peer reviews you want the students to conduct, then after the assignment due date:
    • Go to "Related Items" in the upper right of the assignment
    • Click "Peer Reviews"
    • Click "Assign Peer Reviews"
  • Status: Shelved

Inbox Search Not Working in Concluded Courses

  • System: Canvas
  • Problem: Using the search function of the Canvas inbox after a course has been concluded results in a "Not Found" error message.
  • Workaround: Using the "find in page" (Ctrl+F) function of your browser to search for the student's name in your inbox should allow you to bring up the student's conversations.
  • Status: Under investigation by Canvas Engineers

Cannot Delete Row in Rubric

  • System: Canvas
  • Problem: Sometimes, when attempting to delete a row from a rubric, instructors may not be able to click on the "X" to the right of the rubric row that they want to delete.
  • Workaround: By adjusting the zoom value of the browser that you are working in, you will be able to click on the "X" to delete the row.
  • Status: Under Investigation by Canvas Engineers

No "Save" Button on Rubric

  • System: Canvas
  • Problem: Sometimes students will not see a "Save" button when they are completing rubrics for a peer review because the rubric was added to the assignment after it was published.
  • Workaround: If students encounter this issue, they should go to their account within Canvas and navigate to their account settings. Once in their account settings, they will want to edit a piece of their account information like the time zone (please note that they will want to change the information they change back after saving their rubric). This modification should allow them to see the save button for the rubric. Another workaround is to wait until the next day to try and save the rubric.
  • Status: Shelved

Assignments Assigned to a Group Cause Error Message When Edits Are Made

  • System: Canvas
  • Problem: 
    • If you have a differentiated group assignment and you want to go in and give an extension to one group after another group has already submitted, you get the error "You cannot assign to a group outside of the assignment's group set."
    • In addition, if you have a group assignment assigned to everyone, and you want to give one group an extension after other groups have alread submitted, no groups show up in the drop down menu for you to choose from.
  • Workaround:
    • Duplicate the assignment, assign to the group that needs an extension with the corrected date. In the original assignment column in the grades, enter EX so that it does not count against them.
    • Create the group you want to extend to as a section, assign to the section in the same assignment.
  • Status: Under investigation by Canvas Engineers

Notifications Being Turned on in Canvas App for iOS

  • System: Canvas app
  • Problem: If a user turns off any notification settings for the Canvas app for iOS, they will all be turned back on automatically when the app is closed and reopened.
  • Workaround: No workaround at this time
  • Status: Under investigation by Canvas engineers

Group Submissions Not Displaying if Submitted via Office 365

  • System: Canvas
  • Problem: If students submit a Group Assignment using an LTI (such as Office 365) the assignment will show as submitted but will have the message "No files were uploaded for this submission" within SpeedGrader. When a submission is made via this option when in a group, the file is currently not added to the group folder and is only available to the user that submitted the work.
  • Workaround: In order to view the submission, you can edit the assignment and select the option to "Assign Grades to Each Student Individually."
  • Status: Under investigation by Canvas Engineers