• Roles

  • Tools

  • Status

e-Learning Known Issues

0 results found

Overrides the default "Starts" date

  • System: Canvas
  • Problem: When a course is set to begin before the start of the term, students are unable to take quizzes.
  • Workaround:You may go into the course "Settings" and put whatever end date you want the course to have.
  • Status: Shelved

Quiz Index Page Round up Total Number of Points

  • System: Canvas
  • Problem: If a quiz has a total number of points as decimal, for example, 3.5, that number gets rounded up (4 in this case) on the Quiz index page. (The quiz total point is reported and calculated correctly in the gradebook though.)
  • Workaround: No workaround at this time.
  • Status: Shelved

Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades

  • System: Canvas
  • Problem: When quizzes that are automatically submitted while the student is not viewing the page, the submission isn't fully created/generated in the SpeedGrader or Gradebook. Grades will reflect a score of "0". The actual grade will not appear until either the student goes back to view their submission, or until it's viewed by the Teacher in the "Moderate Quiz" page.
  • Workaround: Students should ensure to click "Submit" for their quizzes, or go back to view their quiz soon after it is auto-submitted. If the Teacher has any indication that a student may have taken the Quiz but it is not showing in the Gradebook, they should go to the Quiz, click on "Moderate This Quiz" on the right, then click the student's name to view the submission.
  • Status: Shelved:Issue is tied to a big feature idea called EPIC still being worked on by Canvas Engineers

Instructor's preview submission treated as a student submission

  • System: Canvas
  • Problem: When instructors have the “Lock questions after answering” option selected within their quiz, if they then go to preview the quiz, Canvas will treat their preview submission as a student submission. This causes the quiz to show a message every time the instructor edits the quiz that states “Students have either already taken or started taking this quiz, so be careful about editing it. If you change any quiz questions in a significant way, you may want to consider regrading students who took the old version of the quiz.” It also means that the instructor cannot un-publish the quiz.
  • Workaround: Make a duplicate of the quiz and delete the original quiz.
  • Status: Shelved

Mediasite and VoiceThread Issues in Canvas App

  • System: Canvas
  • Problem: If you are using the Mediasite app to embed videos in your e-Learning page and you attempt to view them in the Canvas app, they will not play. On an iOS device, they don't show up (just a blank spot), and on an Android device, they prompt you to login but will never log you in. If you view the page in a  browser in iOS or Android, they will play. In addition, if you are embedding VoiceThread videos into your e-Learning page and using the Canvas app to access them, they will not play.
  • Workaround: Best practice is to supply the direct link to the video (for app users) as well as embed the video (for those viewing in a browser). For VoiceThread, you have to view these pages in a browser only on mobile devices. On these devices, you will be prompted to "View in VoiceThread app." If you do not have it already, download it and choose ufl.voicethread.com in the settings tab to access the UF instance of VoiceThread. Then click on the embedded video and it should open the VoiceThread app without issue.
  • Status: Under investigation by Canvas Engineers

Canvas Not Automatically Assigning Peer Reviews in Differentiated Assignments

  • System: Canvas
  • Problem: In assignments that are differentiated and set to automatically assign peer reviews, the peer reviews will not be assigned. For example, in a course with graduate students and undergraduates, if an assignment is assigned to the graduate students only, and they are required to supply a peer review of their fellow graduate students, it will not automatically assign peer reviews, even if you select that option.
  • Workaround: Set the differentiated assignment to automatically assign the number of peer reviews you want the students to conduct, then after the assignment due date:
    • Go to "Related Items" in the upper right of the assignment
    • Click "Peer Reviews"
    • Click "Assign Peer Reviews"
  • Status: Shelved

Inbox Search Not Working in Concluded Courses

  • System: Canvas
  • Problem: Using the search function of the Canvas inbox after a course has been concluded results in a "Not Found" error message.
  • Workaround: Using the "find in page" (Ctrl+F) function of your browser to search for the student's name in your inbox should allow you to bring up the student's conversations.
  • Status: Under investigation by Canvas Engineers

Cannot Delete Row in Rubric

  • System: Canvas
  • Problem: Sometimes, when attempting to delete a row from a rubric, instructors may not be able to click on the "X" to the right of the rubric row that they want to delete.
  • Workaround: By adjusting the zoom value of the browser that you are working in, you will be able to click on the "X" to delete the row.
  • Status: Under Investigation by Canvas Engineers

No "Save" Button on Rubric

  • System: Canvas
  • Problem: Sometimes students will not see a "Save" button when they are completing rubrics for a peer review because the rubric was added to the assignment after it was published.
  • Workaround: If students encounter this issue, they should go to their account within Canvas and navigate to their account settings. Once in their account settings, they will want to edit a piece of their account information like the time zone (please note that they will want to change the information they change back after saving their rubric). This modification should allow them to see the save button for the rubric. Another workaround is to wait until the next day to try and save the rubric.
  • Status: Shelved

Unable to Switch Between Submissions in Grades

  • System: Canvas
  • Problem: When trying to view submissions within the gradebook, teachers are unable to switch between submission. In addition, if any submission was late, all the other submissions will be marked as late also, even if submitted before the deadline.
  • Workaround: The only current workaround is to view and grade submissions within SpeedGrader.
  • Status: Under investigation by Canvas Engineers

Multiple Dropdown Questions Do Not Render Correctly

  • System: Canvas
  • Issue: Questions with about four or more multiple dropdown answers render outside of the question frame resulting in students being unable to select an answer.
  • Workarounds: Workarounds include either excluding the question from the quiz, changing the question type, or to splitting the answers among multiple questions.
  • Status: Under Investigation by Canvas Engineers

Large Font in Freetext Annotations

  • System: Canvas
  • Problem: When providing text annotations in DocViewer, there are three options for text size. The lowest setting is significantly larger than intended, so text annotations become crowded in the document.
  • Workaround: No current workarounds
  • Status: Under investigation by Canvas Engineers

"U" Icon in Announcements

  • System: Canvas
  • Problem: A "U" icon appears in place of a Canvas profile picture in announcements that were imported from a previous term.
  • Workaround: None
  • Status: Under investigation by Canvas Engineers

DocViewer Not Rendering Excel Charts Correctly

  • System: Canvas
  • Problem: When Excel files that contain charts are submitted to an assignment, the DocViewer does not preview the file correctly and distorts the chart.
  • Workaround: In order to view the chart correctly, you will need to download the file and view the chart from the downloaded file.
  • Status: Under investigation by Canvas Engineers

Office 365 External Tool Load Issue

  • System: Canvas
  • Problem: In assignments, when the Office 365 external tool is enabled, students receive a 404 login error message when trying to load the assignment.
  • Workaround: The workaround is to use the Collaborations tool instead of the external tool.
  • Status: Under investigation by Canvas Engineers

Canvas App Calendar Previewing Due Dates Incorrectly

  • System: Canvas
  • Problem: When students view their calendar within the Canvas app, due dates can appear incorrectly on the preview of the assignment.
  • Workaround: Students can view the correct due date by selecting the specific assignment rather than viewing the preview.
  • Status: Future Development

Assignments Not Staying Published

  • System: Canvas
  • Problem: Assignments within Canvas may not stay published because there are additional seconds added to the due date, that are not visible, causing the due date to be after the until date.
  • Workaround: In order to clear out the seconds, you will want to change the dates in the "Assign to" field of the assignment, save the assignment, edit the assignment and change the dates back to the original dates wanted, and then save the assignment.
  • Status: Under investigation by Canvas Engineers

Turnitin Assignments Marked Late

  • System: Canvas
  • Problem: When students submit to a Turnitin-enabled assignment, the submissions may be tagged as late even if submitted before the due date.
  • Workaround: Contact e-Learning Support at 352-392-4357 option 3 so we can implement a fix for that particular assignment.
  • Status: Under investigation by Canvas Engineers