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e-Learning Known Issues

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Mediasite and VoiceThread Issues in Canvas App

  • System: Canvas
  • Problem: If you are using the Mediasite app to embed videos in your e-Learning page and you attempt to view them in the Canvas app, they will not play. On an iOS device, they don't show up (just a blank spot), and on an Android device, they prompt you to login but will never log you in. If you view the page in a  browser in iOS or Android, they will play. In addition, if you are embedding VoiceThread videos into your e-Learning page and using the Canvas app to access them, they will not play.
  • Workaround: Best practice is to supply the direct link to the video (for app users) as well as embed the video (for those viewing in a browser). For VoiceThread, you have to view these pages in a browser only on mobile devices. On these devices, you will be prompted to "View in VoiceThread app." If you do not have it already, download it and choose ufl.voicethread.com in the settings tab to access the UF instance of VoiceThread. Then click on the embedded video and it should open the VoiceThread app without issue.
  • Status: Under investigation by Canvas Engineers

Inbox Search Not Working in Concluded Courses

  • System: Canvas
  • Problem: Using the search function of the Canvas inbox after a course has been concluded results in a "Not Found" error message.
  • Workaround: Using the "find in page" (Ctrl+F) function of your browser to search for the student's name in your inbox should allow you to bring up the student's conversations.
  • Status: Under investigation by Canvas Engineers

Unable to Switch Between Submissions in Grades

  • System: Canvas
  • Problem: When trying to view submissions within the gradebook, teachers are unable to switch between submission. In addition, if any submission was late, all the other submissions will be marked as late also, even if submitted before the deadline.
  • Workaround: The only current workaround is to view and grade submissions within SpeedGrader.
  • Status: Under investigation by Canvas Engineers

Respondus Quiz Creator Image Issue

  • System: Respondus 4.0 Campus-Wide
  • Problem: When users create questions with images directly in Respondus, the images are not imported into Canvas when the questions are exported.
  • Workaround: One workaround would be to embed the images in the questions once they have been manually imported into Canvas.
  • Status: Under Investigation by Respondus

Quiz Statistics Not Filtering Restricted Sections

  • System: Canvas
  • Problem: When viewing quiz statistics, Canvas pulls the statistics for all students in all sections, even if the user is restricted to a specific section.
  • Workaround: There is no workaround at this time.
  • Status: Shelved